Warranty Policy

Every Helios device is built to last and backed by our warranty. This page explains exactly what’s covered, how to activate your coverage, and how to make a claim if something goes wrong.

Your 1-Year Warranty

Your Helios Red Light Toothbrush is covered by a 1-year limited warranty against manufacturing defects and technical malfunctions, starting from the date of delivery.

What’s Covered

Within the warranty period, we’ll repair or replace your device free of charge if it experiences any of the following under normal use:

• Manufacturing defects in materials or workmanship
• Battery or charging faults not caused by misuse
• Motor, LED, or electronic component failure
• Faults present on arrival (dead on arrival)

What’s Not Covered

The warranty does not cover issues arising from anything other than normal use, including:

• Accidental damage, drops, crushing, or impact
• Water damage beyond the device’s rated IPX7 protection (e.g. submersion in hot water or other liquids)
• Damage from using a non-Helios charger or unauthorized accessories
• Normal wear and tear, including brush heads, which are consumable items
• Cosmetic damage that does not affect function (scratches, discoloration)
• Loss or theft of the device
• Damage caused by unauthorized repairs, modifications, or disassembly

Brush heads are consumable and are not covered under the device warranty. We recommend replacing them every 90 days for the best results.

How to Make a Warranty Claim

If your device develops a covered fault, here’s how to claim:

1. Contact us — email our support team with your order number and proof of purchase
2. Describe the issue — include a clear description plus photos or video showing the fault
3. We assess it — our team will review your claim and confirm whether it’s covered
4. Repair or replace — once approved, we’ll arrange a free repair or replacement

Replacements

Where a replacement is approved, we’ll send a like-for-like device. If your exact model is unavailable, we’ll provide the nearest equivalent. The replacement is covered for the remainder of your original warranty period.

How This Relates to Our Guarantee

Your warranty is separate from our 90-Day Money-Back Guarantee. The guarantee covers your satisfaction with results within the first 90 days; the warranty covers technical defects for a full year. You’re protected by both.

Questions?

If you have any questions about your warranty or need to start a claim, our support team is always happy to help.

We build Helios to last — and we’ve got you covered if it doesn’t.