Privacy Policy

Last updated: June 29, 2026

Helios operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the “Services”). Helios is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. It does not include information collected anonymously or de-identified so that it cannot identify or be reasonably linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information, including inferences drawn from it:

• Contact details — your name, address, billing address, shipping address, phone number, and email address.
• Financial information — credit card, debit card, and financial account numbers, payment card information, transaction details, form of payment, payment confirmation, and other payment details.
• Account information — your username, password, security questions, preferences, and settings.
• Transaction information — the items you view, add to your cart or wishlist, or purchase, return, exchange, or cancel, and your past transactions.
• Communications with us — the information you include when you contact us, for example in a customer support inquiry.
• Device information — information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.

Where We Collect Personal Information From

We may collect personal information from the following sources:

• Directly from you — when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services — from your device when you use our products or visit our websites, and through cookies and similar technologies.
• From our service providers — when we engage them to enable certain technology and they collect or process your personal information on our behalf.
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Provide, tailor, and improve the Services. To perform our contract with you, process payments, fulfill orders, remember your preferences and items you’re interested in, send account notifications, process purchases, returns, exchanges, and other transactions, manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customized shopping experience such as recommending related products — including using your information to better tailor and improve the Services.
• Marketing and advertising. To send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements, including based on items you previously purchased or added to your cart and other activity on the Services.
• Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, detect, investigate, or act on possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services. If you register an account, you’re responsible for keeping your credentials safe — we strongly recommend you don’t share your username, password, or other access details with anyone.
• Communicating with you. To provide customer support, respond to you, deliver effective services, and maintain our business relationship.
• Legal reasons. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, litigation, or other proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. These partners use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you for targeted advertising. You can exercise those rights here.
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties — such as to ship you products, or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy; to comply with legal obligations (including subpoenas, search warrants, and similar requests); to enforce applicable terms or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, to provide and improve the Services.

To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may link to websites or platforms operated by third parties. If you follow links to sites we don’t control, you should review their privacy and security policies and other terms. We don’t guarantee and aren’t responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found there. Information you share on public or semi-public venues, including third-party social platforms, may be viewable by other users without limitation as to its use. Our inclusion of these links doesn’t imply endorsement except as disclosed on the Services.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details below to request deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as defined in applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Any information you send to us may not be secure while in transit, so we recommend you don’t use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

• Right to access / know. You may request access to the personal information we hold about you.
• Right to delete. You may request that we delete personal information we maintain about you.
• Right to correct. You may request that we correct inaccurate personal information we maintain about you.
• Right of portability. You may request a copy of the personal information we hold about you and ask that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale or sharing for targeted advertising. Depending on where you reside, you may opt out of the “sale” or “share” of your personal information, or of processing for “targeted advertising” as defined in applicable privacy laws. You can exercise these rights here. If you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, depending on where you are we will automatically treat this as an opt-out request for that device and browser, and if we can associate it with a Shopify account, we’ll apply it to the account as well. Learn more about GPC at globalprivacycontrol.org. Other than GPC, we do not recognize other “Do Not Track” signals.
• Managing communication preferences. We may send you promotional emails; you can opt out at any time using the unsubscribe link in our emails. If you opt out, we may still send non-promotional emails, such as those about your account or orders.

If you reside in the UK or European Economic Area

Subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to those above:

• Objection to processing and restriction of processing. You may have the right to ask us to stop or restrict our processing of your personal information for certain purposes.
• Withdrawal of consent. Where we rely on consent to process your personal information, you may withdraw it. This won’t affect the lawfulness of any processing carried out before withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and any related rights, visit privacy.shopify.com.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted or required by law. You may designate an authorized agent to make requests on your behalf; before accepting such a request, we’ll require proof of authorization and may need to verify your identity directly. We’ll respond in a timely manner as required by law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision, or to lodge a complaint with your local data protection authority. For the EEA, you can find the responsible supervisory authorities here.

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last updated” date, and provide notice as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or would like to exercise any of your rights, please contact us. For the purpose of applicable data protection laws, we are the data controller of your personal information.