Shipping Policy

We want your Helios order to reach you quickly, safely, and with full visibility every step of the way. Below is everything you need to know about how we process, ship, and deliver your order.

Order Processing

All orders are processed and dispatched within 3–5 business days of purchase. Orders placed on weekends or public holidays are processed on the next business day.

Once your order has been dispatched, it’s on its way and can no longer be changed or cancelled, so please double-check your details at checkout.

Delivery Times

Orders are typically delivered within 7–10 business days from the date of dispatch. Combined with processing, most orders arrive within roughly 10–15 business days of being placed.

All delivery times are estimates and are not guaranteed. They may be affected by carrier delays, customs processing, weather, or other events outside our control.

Shipping Costs

We offer free shipping on all orders — the price you see at checkout is the price you pay, with no surprise delivery fees added.

Order Tracking

As soon as your order ships, you’ll receive a confirmation email with your tracking number so you can follow your delivery from our warehouse right to your door.

If you haven’t received tracking information within 5 business days of placing your order, please check your spam folder first, then contact our team and we’ll resend it.

Where We Ship

We currently ship to addresses within the United States. If your country isn’t available at checkout, we may not yet ship to your region — feel free to reach out and we’ll let you know our latest coverage.

Customs, Duties & Taxes

For domestic orders, there are no additional customs charges. Where applicable to international destinations, any import duties, taxes, or customs fees are determined by the destination country and are the responsibility of the recipient. These charges are not included in your order total and are outside our control.

Shipping Address Accuracy

Please ensure your shipping address is complete and correct before completing your order. We’re unable to redirect a package once it has shipped, and we cannot be held responsible for orders delayed or lost due to an incorrect or incomplete address provided at checkout.

Delayed, Lost, or Stuck Orders

If your tracking hasn’t updated in several days or your estimated delivery window has passed, please get in touch. We’ll open an investigation with the carrier and work with you to resolve it.

For full details on missing or undelivered packages — including time frames and eligibility — please see our Return & Refund Policy.

Damaged in Transit

If your order arrives damaged, please contact us within 24 hours of delivery with photos of the item and packaging, and we’ll arrange a free replacement or refund right away.

Questions or Concerns

If you have any questions about your order or need an update on your delivery, our team is here to help.

Thank you for choosing Helios. We can’t wait for you to receive your order.