Shipping policy

Shipping Policy

Processing Time All orders are processed and dispatched within 3–5 business days of purchase.

Delivery Time Orders are typically received within 7–10 business days from the date of dispatch. During periods of high demand or limited stock availability, delivery times may be longer than usual. We appreciate your patience and will always aim to get your order to you as quickly as possible.

Tracking Once your order has been dispatched, you will receive a confirmation email with your tracking information so you can monitor your delivery from our warehouse to your door.

Questions or Concerns If you have any questions about your order or need an update on your delivery, please don't hesitate to get in touch with our team at hello@tryhelios.co and we'll get back to you as soon as possible.